Returns 30-Days Money Back*:
Well, you ordered, you received but you are not so impressed with what reached you. Guess what, we take returns and refund the whole amount; just to get that smile back on your face. You might want to return the delivery you received from JohariShop for various reasons; be that a damaged product, a wrong fit, something that isn’t what you expected or it’s just that your heart doesn’t feel right. We gracefully accept any such requests for returns within 30 days of order delivery and refund you the whole transaction amount including shipping charges you might have paid. You simply have to place a request with us for return, send the delivery back to us and give us 7 working days after the receipt of return to reverse the payment transaction. You may choose to return the product at the time of delivery itself. No charges for shipping products back to us will have to be borne by you. In cases of CoD, you need not make the payment at the time delivery if you are returning the product then and there itself. Those who are returning products after receiving delivery can provide us details of bank account they wish to receive the refund. All refund processes will be initiated only after we receive the returned product/s.
Lifetime & Exchange*
We understand that there are a few anxious moments between placing an order and the delivery of the same. We strive to ship and deliver your newly acquired assets as soon as possible without any damage; partnering with the best in logistics helps us do that.
Shipping charges: We’ve partnered with logistics companies that are best in the business. This helps in delivering your product safely in minimal time. An innocuous extra charge depending on the order amount might be applicable depending upon the order amount to ensure that your product reaches you safely and insured.
Delivery time: The time taken to deliver might vary as per location of delivery and seller, and, the time of the day when the order is placed. We shall strive to avoid delays due national/ regional holidays and any other unforeseen disruptions such as strikes, calamities etc.
Gift Wrapping: All items ordered with us come with attractive signature packing of JohariShop. Well, this would be beneath the robust packing done to avoid incurring any damages during shipping. We also welcome any special requests for gift wrapping with personalized messages for your loved ones to add that extra charm on the gift/s. An additional charge for gift wrapping, although nominal, might be applicable depending on the order amount. Cash on Delivery (CoD) will not be available as a payment option for gifts.
Tips while receiving a delivery:
1) Personal Data
3) Grievances/ Opt-out options
We at JohariShop intend to serve you better. Hence, at any point of time you may choose to drop out or write any complaint regarding this topic at firstname.lastname@example.org
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisionspertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The domain name www.joharishop.com (http://www.joharishop.com/) (hereinafter referred to as 'Website') is owned by JEWELCLICK ONLINE Private Limited (hereinafter referred to as 'JohariShop’'), a company incorporated under the Companies Act, 1956, with its registered office at B-1302, JanaPriya Sai Darshan, Kadugodi, Bangalore – 560067, Karnataka, India.
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the JohariShop website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. JohariShop reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to JohariShop's notice or if it is discovered that you are under the age of 18 years.
Your Account and Registration Obligations
When You use the Website or send emails or other data, information or communication to us, you agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Platform for Transaction and Communication
The Website is a platform that Users utilize to meet and interact with one another for their transactions. JohariShop is not and cannot be a party to or control in any manner any transaction between the Website's Users.
At no time shall JohariShop hold any any right, title or interest over the products nor shall JohariShop have any obligations or liabilities in respect of such contract.
JohariShop is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
Disclaimer: Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).
Please note that there could be risks in dealing with underage persons or people acting under false pretense.
Membership on the Website is free for buyers. JohariShop does not charge any fee for browsing and buying on the Website. JohariShop reserves the right to change its Fee Policy from time to time. In particular, JohariShop may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event JohariShop reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to JohariShop Internet Private Limited.
Use of the Website
You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:
(a) belongs to another person and to which You does not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way;
(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
(e) harasses or advocates harassment of another person;
(f) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
(h) infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation nun authorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
(i) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(m) contains video, photographs, or images of another person (with a minor or an adult).
(n) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(p) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
(q) interferes with another USER's use and enjoyment of the Website or any other individual's User and enjoyment of similar services;
(s) harm minors in any way;
(t) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
(u) violates any law for the time being in force;
(v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(w) impersonate another person;
(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
(y) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
(z) shall not be false, inaccurate or misleading;
(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
(ab) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;
(ac) shall allow Johari Shop to send promotional offers and information via sms and email post registrations.
Contents Posted on Site
You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove anyproprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
Disclaimer of Warranties and Liability
This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, JohariShop does not warrant that:
JohariShop will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. JohariShop does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.
Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.
You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, you consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Website. JohariShop reserves the right to delete such multiple listings of the same product listed by you in various categories.
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss ordamage arising directly or indirectly to You due to:
All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.
Payment Facility for Buyers:
Compliance with Laws:
Buyer's arrangement with Issuing Bank:
30 Days Return Policy
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. JohariShop make no representation that materials in theWebsite are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countriesother than India do so on their own initiative and JohariShop is not responsible for supply of products/refund for the products ordered from other locations/Countriesother than India, compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright and Restriction
This site is controlled and operated by JohariShop and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
JohariShop respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to JohariShop at contact@JohariShop.com.
JohariShop we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Limitation of Liability
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website.
JohariShop prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct area for review:
If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal.
Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.
JohariShop will consider the circumstances of an alleged policy violation and the user's trading records before taking action.
Violations of this policy may result in a range of actions, including:
Disputes (Resolutions) Policy
Generally, transactions are conducted smoothly on JohariShop. However, there may be some cases where both the Buyers and Sellers may face issues. At JohariShop, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.
What is a 'dispute'?
A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.
How does a 'dispute' occur in the Marketplace?
Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.
How is a 'dispute' created?
Whenever there is a disagreement, the Buyer and seller can write to contact@JohariShop.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.
What are the various types of 'disputes'?
Following are the indicative examples of potential disputes:
In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then JohariShop will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.
Disputes via Chargeback
Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:
Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state "Powered by JohariShop" and failing to do so Seller will be liable for chargebacks (as applicable).
Email Abuse & Threat Policy
Private communication, including email correspondence, is not regulated by JohariShop. JohariShop encourages its Users to be professional, courteous and respectfulwhen communicating by email.
However, JohariShop will investigate and can take action on certain types of unwanted emails that violate JohariShop policies.
Threats of Bodily Harm - JohariShop does not permit Users to send explicit threats of bodily harm.
Misuse of JohariShop System - JohariShop allows Users to facilitate transactions through the JohariShop system, but will investigate any misuse of this service.
Spoof (Fake) email - JohariShop will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested toreport the same to Us through 'Contact Us' tab.
Spam (Unsolicited Commercial email) - JohariShop's spam policy applies only to unsolicited commercial messages sent by JohariShop Users. JohariShop Users are notallowed to send spam messages to other Users.
Offers to Buy or Sell Outside of JohariShop - JohariShop prohibits email offers to buy or sell listed products outside of the JohariShop Website. Offers of this nature are apotential fraud risk for both Buyers and Sellers.
JohariShop policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.
Violations of this policy may result in a range of actions, including:
JohariShop does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, JohariShop assumes no responsibility for examining or evaluating the products and services offered by them. JohariShop do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). JohariShop does not endorse, in any way, any third party website(s) or content thereof.
Requests for cancellations can also be accommodated. However, we would be helpless if such a request is placed when the product has already been shipped. Steps provided below should ensure a hassle-free cancellation.
In instances where multiple items are clubbed in a single order, we will strive to cancel maximum items as per their individual shipping statuses. You might have to bear the shipping charges if the revised order amount doesn’t qualify for free shipping.
All refunds will be processed in 7 working days.
Note: There can be 3 possible outcomes of a cancellation request: